Custom ordering a replacement key for your ebike will take 60-120 days to receive at Aventon from our factory in Asia.
Lost the key to your Aventon Ebike? No worries, just select your bike model and the number found on your battery lock. A key specific to your bike will be made just for you.
Pace series ebike owners: your key can be one of two types. Look for the text "REENTION" or "EDITION" on the black plastic receiver where the battery clicks on to your bike.
*** these keys are custom-ordered and made for you when you place an order on our website. As a result, all sales are final; no returns or cancellations are possible ***
I have not received key yet
Aventon was out of keys when I ordered but they told me to expect the key within 6 weeks; it arrived in five weeks and worked perfectly!
The battery and key to lock the battery in place is definitely a weak link to the Aventon bike. The key needs to be turned while you remove the battery and the battery needs to be agressively pushed on to get it out. So, I ended up bending the key in the process. I love my Avention ebike but this part of it is a nuisance.
It took months to get my key. After many long waits on the phone holds and emails- finally got my key. Do love my bike.